Privacy policy

PUBLIC AGREEMENT (OFFER)

for ordering, purchase and sale, and delivery of goods

This Agreement is an official and public offer of the Seller to enter into a purchase and sale agreement for the Goods presented on the website https://lanayastore.com.

This Agreement is public, meaning that in accordance with Articles 633 and 641 of the Civil Code of Ukraine, its terms are the same for all buyers regardless of their status (individual, legal entity, or individual entrepreneur), without granting preference to one buyer over another. By entering into this Agreement, the Buyer fully accepts the terms and procedure for placing an order, payment for goods, delivery of goods, return of goods, liability for improper orders, and all other terms of the Agreement. The Agreement is deemed concluded at the moment the Buyer clicks the “Confirm Order” button on the checkout page in the “Cart” section and receives electronic confirmation of the order from the Seller.

1. Definitions

1.1. Public Offer (hereinafter referred to as the “Offer”) – a public proposal of the Seller addressed to an indefinite number of persons to conclude a remote purchase and sale agreement for goods with the Seller (hereinafter referred to as the “Agreement”) on the terms contained in this Offer.

1.2. Goods – the subject of the agreement between the parties, selected by the Buyer on the online store website and placed in the cart, or already purchased by the Buyer from the Seller remotely.

1.3. Online Store – the Seller’s website at https://lanayastore.com, created for concluding retail and wholesale purchase and sale agreements based on the Buyer’s review of the Goods description offered by the Seller via the Internet.

1.4. Buyer – a legally capable individual who has reached the age of 18, receives information from the Seller, places an order to purchase goods presented on the online store website for purposes not related to entrepreneurial activity, or a legal entity or individual entrepreneur.

1.5. Seller – Individual Entrepreneur KOPYLENKO NATALIIA VIKTORIVNA
(Tax ID 2670520022, address: Ukraine, 61138, Kharkiv region, Kharkiv city, 3rd Verstatnyi Drive, building 11).

2. Subject of the Agreement

2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms of this Agreement.

2.2. The date of conclusion of the Offer Agreement (acceptance of the Offer) and the moment of full and unconditional acceptance of the Agreement terms by the Buyer is the date the Buyer completes the order form on the online store website, provided that the Buyer receives electronic order confirmation from the Seller. If necessary and at the Buyer’s request, the Agreement may be executed in written form.

3. Order Placement

3.1. The Buyer independently places an order in the online store via the “Cart” form, or by placing an order via email or by phone number указан in the Contacts section of the online store.

3.2. The Seller has the right to refuse to transfer the order to the Buyer if the information provided by the Buyer during order placement is incomplete or raises doubts as to its authenticity.

3.3. When placing an order on the online store website, the Buyer undertakes to provide the following mandatory information required by the Seller to fulfill the order:
3.3.1. Buyer’s surname and first name;
3.3.2. Delivery address;
3.3.3. Contact phone number;
3.3.4. EDRPOU code for legal entities and Tax ID for individual entrepreneurs.

3.4. The name, quantity, SKU, and price of the Goods selected by the Buyer are indicated in the Buyer’s cart on the online store website.

3.5. If any party to the Agreement requires additional information, it has the right to request it from the other party. If the Buyer fails to provide the necessary information, the Seller shall not be liable for the quality of service provided when purchasing goods in the online store.

3.6. When placing an order through the Seller’s operator (clause 3.1 of this Offer), the Buyer must provide the information specified in clauses 3.3–3.4 of this Offer.

3.7. Acceptance of the terms of this Offer by the Buyer is carried out by entering the relevant data into the registration form on the online store website or by placing an order through the operator. After placing an order through the operator, the Buyer’s data is entered into the Seller’s database.

3.8. The Buyer is responsible for the accuracy of the information provided when placing the order.

3.9. By concluding the Agreement (accepting the terms of this Offer) through placing an order, the Buyer confirms that:
a) the Buyer has fully reviewed and agrees with the terms of this Offer;
b) the Buyer gives consent to the collection, processing, and transfer of personal data. This consent is valid for the entire duration of the Agreement and for an unlimited period after its termination. The Buyer confirms that they have been informed of their rights under the Law of Ukraine “On Personal Data Protection,” the purposes of data collection, and that personal data is transferred to the Seller to fulfill the terms of this Agreement, conduct settlements, and issue invoices, acts, and other documents. The Buyer also agrees that the Seller may provide access to and transfer personal data to third parties without additional notice for the purpose of fulfilling the Buyer’s order. The scope of the Buyer’s rights as a personal data subject is known and understood.

4. Price and Delivery of Goods

4.1. Prices for Goods and services are determined by the Seller independently and are indicated on the online store website. All prices are stated in Ukrainian hryvnias.

4.2. Prices for Goods may be changed by the Seller unilaterally depending on market conditions. The price of Goods already fully paid for by the Buyer cannot be changed unilaterally.

4.3. The price of Goods indicated on the website does not include delivery costs. Delivery costs are paid by the Buyer according to the current tariffs of the selected delivery service.

4.4. The price of Goods does not include delivery to the Buyer’s address.

4.5. The Seller may indicate an estimated delivery cost upon the Buyer’s request via email or when placing an order through the operator.

4.6. The Buyer’s payment obligation is considered fulfilled from the moment the funds are credited to the Seller’s current account.

4.7. Payments are made using the methods indicated on the website in the “Payment and Delivery” section.

4.8. Upon receipt of the Goods, the Buyer must check compliance with qualitative and quantitative characteristics in the presence of the delivery service representative.

4.9. By signing the receipt, order, or delivery note, the Buyer confirms the absence of claims regarding quantity, appearance, and completeness.

4.10. Ownership rights and the risk of accidental loss or damage to the Goods transfer to the Buyer from the moment of receipt or from the moment the Goods are handed over to the delivery service chosen by the Buyer.

5. Rights and Obligations of the Parties

5.1. The Seller undertakes to:
5.1.1. Transfer the Goods in accordance with the Agreement and the Buyer’s order.
5.1.2. Not disclose the Buyer’s private information, except as required by law or for order fulfillment.

5.2. The Seller has the right to:
5.2.1. Unilaterally change the terms of the Agreement and prices by publishing them on the website. Changes take effect upon publication.

5.3. The Buyer undertakes to:
5.3.1. Review the Agreement terms and prices before concluding the Agreement.
5.3.2. Provide all necessary data sufficient for identification and delivery.

6. Return of Goods

6.1. The Buyer has the right to return non-food Goods of proper quality within 14 days (excluding the purchase date) if the Goods do not meet expectations in form, size, style, color, or other characteristics. Returns are accepted provided the Goods were not used and their appearance, packaging, labels, and payment documents are preserved. The list of non-returnable goods is approved by the Cabinet of Ministers of Ukraine.

6.2. Refunds are made within 15 calendar days from receipt of returned Goods by the Seller, subject to compliance with clause 6.1.

6.3. Refunds are made via bank transfer to the Buyer’s account.

6.4. Return shipping costs are borne by the Buyer and are not reimbursed.

6.5. If defects are found within the warranty period, the Buyer may submit claims in accordance with Ukrainian law.

6.6. Claims are considered upon submission of legally required documents. The Seller is not responsible for defects caused by improper use, storage, third-party actions, or force majeure.

6.7. The Buyer has no right to return Goods of proper quality with individually defined characteristics made specifically for the Buyer.

6.8. Returns are carried out to the address specified in the “Returns and Exchanges” section of the website.

7. Liability

7.1. The Seller is not liable for damage caused by improper installation, use, or storage of the Goods.

7.2. The Seller is not liable for improper or delayed fulfillment due to inaccurate information provided by the Buyer.

7.3. The parties are liable in accordance with Ukrainian law and this Agreement.

7.4. The parties are released from liability in case of force majeure (war, natural disasters, fire, etc.). The affected party must immediately notify the other party.

8. Confidentiality and Personal Data Protection

8.1. By providing personal data, the Buyer gives voluntary consent to its processing without time limitation.

8.2. Disclosure to contractors and third parties for order fulfillment or as required by law is not considered a violation.

8.3. The Buyer is responsible for keeping personal data up to date.

9. Other Terms

9.1. This Agreement is concluded in Ukraine and governed by Ukrainian law.

9.2. Disputes are resolved through negotiations; if unresolved, through the courts of Ukraine.

9.3. The Seller may amend this Agreement unilaterally or by mutual consent in accordance with Ukrainian law.